加亞娜海濱度假酒店 (Gayana Marine Resort)

看Trip評價都蠻差的 但實際去住覺得蠻好的 度假村在島上主打就是無塑環保 本來就稍微貴一點 三天兩夜體驗下來真的不錯 不過有證照的還是建議報fun dive的活動 浮潛基本看不到東西的 拍起來也不好看 而且水肺潛水在本島上的價錢是一樣的沒有特別貴 東西吃的確實是本島1.5-2倍左右 做好銀彈控管與心理準備 玩起來才沒有負擔

I never write reviews, but my stay here was such a catastrophic disappointment, I feel obligated to warn others. This was, without a doubt, the worst hotel experience of my life. Our ordeal began before we even arrived. Despite offering to pay for a private boat transfer (since our flight landed early), we were refused unless we paid for a previous night's stay—when we weren't even in the country! We were forced to wait for hours at the dirty Jesselton Point. The boat then departed late and the obligatory life jackets were all soaked. Exhausted, we arrived to be told the room wouldn't be ready until 3 PM. When we finally got in, the "luxury" began. The shower was ice-cold. They told us to flip a switch for the heater, but it was utterly useless. The shower flooded, the tiles were crumbling, and we had an unexpected insect safari with ants and termites as our guides. I genuinely asked the staff which century this hotel was opened in. The cleaning service was close to non existent. After three maintenance men failed to fix their ancient plumbing, we were moved to another room at 6 PM. This one had hot water, but the sink and toilet poured out yellow, dirty water. There's no WiFi in the rooms and barely any cell signal, isolating you completely unless you sit in the lobby or restaurant. The hotel is very strict about their rules but offers zero service in return. The restaurant charged us for a dessert we never ordered, and their wine list is a work of fiction—after I made a selection, they told me they'd have to "take a boat to a warehouse too far away" and only house wine was available. Then why would you bring the wine list to the table? Hotel staff are friendly and nice , but the entire place is dilapidated, broken, and profoundly overpriced. The water around the villas looks like the Ganges. Save your money and your sanity. This isn't a 5-star hotel; it's a 1-star museum.

Don't book during the rainy season, don't book during the rainy season, don't book during the rainy season. It's from Sep to Feb. I said 3 times it's important if you don't wanna ruin your holiday. We booked 3D2N in mid Sep. Our holiday turned out to be a staycation nightmare in the resort. We can't do all the water activities neither the jungle trekking. The water heater in our room is not working, we have to shower with shivering cold water in this kind of weather. Lots of big size anta inside the room crawling from the bathroom to the bedroom. Make sure you cleaned up for your snacks and drinks, tie up the garbage bag if you don't want these insects to come to your bed, There is also a landslide happening on our first night, luckily we are not affected as we stayed in the ocean villa. There is only one restaurant in this resort, food prices are the same as SG restaurant pricing, no cheap option here. In room dining needs to pay RM25 extra. Staff service is good but this cannot cover the several run down part of the resort.

出行前看了各種評論，心裡忐忑，入住後體驗酒店超預期的好，3家庭都一致好評，人很少，相較於香格里拉人從眾的體驗，這家簡直跟包了個島一樣，生態好好，清晨看到可愛的小猴子，獨享這片海景，回來後朋友聊起説有機會下次還要來入住！

This is a second stay after the honey moon with my wife as 2 guests 12 years ago. We returned back as a family with kids and everything was still excellent. The resort had been changed from Gayana Eco Resort to Gayana Marine Resort, while there was no more Alu Alu Chinese Restaurant and remained Macac Restaurant and Latitude Bar. Different from staying Ocean Villa previously, we stayed in Palm Villa for 2 days this time as we targeted for direct access to water with bigger room. Palm Villa was very comfortable and spacious with individual small swimming pool and non-framed ocean view. We loved the room so much. But the water level of my room was much deeper than Ocean Villa which could not stand. However this was particular good for taking a rest if we played kayaking for long time. Some guests were playing kayaking passing the room when we were sunbathing. This was interesting. The sea was clear and transparent to the rocks, but occasionally saw plastic bag and small rubbish. But overall it was still good for kayaking and snorkeling during my stays. What made us memorable included the quality of food and drink too. We had meal in all 3 periods from breakfast to dinner for 2 days, the general standard was very high that we experienced from Malay, Western to Chinese dishes. Ragu Pappardelle, Pizza, Chinese fried noodle, Malay Satay, breakfast set were superb. Thumb up for their wide selections of squeezed juice that blended freshly at bar without adding water, I especially loved the rare green apple juice and my kids watermelon. Semi-buffet breakfast also offered self-served orange juicer complimentarily so we could see 3-4 fresh oranges to 1 glass of juice. This was not common during my past experience. A special highlight was given to staff courteous and patience. All staff crossing or serving us would greet and smile, it contributed a lot to my memorable stay.

整體感覺，一流，非常愉快的體驗。 原先在網上看到很多負面評價，在出發前會有擔心。第一天約11時出發到 Jesselton Point 碼頭集合，走到碼頭盡頭會見到直屬 Ganya Marine Resort 的辦公室，工作人員很快就辦妥check-in 手續，可安心放下行李交給工作人員。12時準時開船，一行二十人乘酒店專船出發，半小時已到達酒店。 我跟愛人在酒店一共住了三日兩夜，重點分享如下： 1. 設施：酒店房間非常新穎，乾淨，雅緻，房間設計用色舒服，一打開門外已可跳進清澈的大海中。海水非常清澈，不少魚苗聚集。我相信酒店付出相當的努力去維繫此環境。第二天一大早已見到不少工作人員在修補木橋上嘅漆油，亦有大量工作人員在忙著清理執修的工作，海上有小垃圾亦會盡快打撈，非常用心。 2. 服務：工作人員態度親切，有求必應。所住villa 的水龍頭在第一天晚上有少許滲漏，第二天跟前台提起以上情況，食完早餐回去已完成修繕。所有工作人員以至維修工人都會主動打招呼，賓至如歸。 3. 娛樂：所有非機動設施可免費借用，而相關設備保養相當良好。曾經會有擔心三天兩夜會否厭倦，但面對如此清澈的海洋，會令人一而再再而三跳進這片大海，與魚共舞。 4. 飲食：因為島上只有酒店餐廳，亦只包免費早餐，其他均需自費。曾經擔心食物質素及價錢，但擔心是多餘的，早午晚三餐均是盡善盡美，很高質，很美味，而價錢尚算合理。 總結：我會期望有天再次到訪。到訪阿庇的最佳體驗。

昨天剛回國，我打算認真的為這個酒店點評。應孩子們的要求好好幫酒店評論。因為它值得。還有我們訂了4間海洋別墅兩晚，我認為如果踩坑的話我們概率更高。但並沒有踩坑，甚至因為之前訂房網站差評太多我沒敢多訂幾晚感到後悔了。 1.服務，如果英語溝通沒問題，這個酒店服務真的非常好，酒店服務員基本上英文都很好，會認真的給我們介紹活動，設施，時間，項目等等。房間裡用品在哪，提前説打碎洗護用品瓶子價格。瓶子打碎了貴是因為裡面內容物確實貴，都是純植物精油的洗護用品，我自己一直用精油，我知道精油不可以用塑料瓶裝。而且洗護用品洗完頭髮和皮膚都不幹。我覺得很好用。你擔心打碎就放在地面上就好。 2.海水挺清澈的，不是果凍藍色，但清澈度絕對可以，我們其中一天趕上過下大暴雨，第二天海水會有點混濁，倒也還好，大海龜那個是用手機防水套拍得所以看著有點模糊，但其實水很清澈。在水屋下拍到的。魔鬼魚是在水屋房間那樓梯附近拍到的。 3.不讓帶食物是因為如果你房間放食物會招來螞蟻和猴子，前台有專門的零食暫存區。我們沒帶零食進屋隨手關門，房間裡沒有任何蚊蟲。千萬別喂喂猴子。 4.一日三餐，我們都在餐廳吃的，味道真的很贊，正餐人均90多馬幣，160左右人民幣，我們覺的吃的挺好的就是除了主食還可以有菜品和飲品那種。小童餐量小了點，四個孩子點了7份小童餐，後來就給孩子點正餐了。 5.關於之前評論説房間沒熱水，我這次其中有一間趕上了，打電話問前台，其實牆上有個water heater按鈕，15分鐘後就有熱水了。所以多問問。別不好意思問，服務就是要自己爭取來的 6.槳板，小船，腳蹼麵鏡都免費租借 7.海里看到了，小鯊魚，小魔鬼魚，扳機魚，神槍手噴水魚，大刺豚，大海龜（概率低）但是碰見了 8.歡迎儀式，welcome drink.有的時候全體成員跟我們揮手告別。 9.酒店歐美人特別多，韓國人有一些，國人不多，我在想是不是都是因為訂房網站的差評太多了。 10.衞生很好，房間很乾凈，每個房間都有救生衣，可以隨時下去浮潛 基本上就這些了，我覺得如果你英文溝通能力很好，儘管聊，這裡的前台和餐廳服務員可以跟了你聊很多。早晨8點酒店組織免費的叢林穿越，有點累，也沒看見什麼，就是爬山。 僅供參考，我去的這次和這四個房間真的很好，馬代，峇里島，麗貝島…都去過，我覺得這性價比很高，還會再來。之前麗貝島這個價位酒店比這個差了很多。

員工服務有禮，很細心，感受到他們的熱誠。 灑店座落在國家公園中，保護國家是酒店和客人責任，知道酒店全面禁膠，客人不可在房間吃外帶食物，很支持。希望酒店和客人一起保護環境。

I booked Gayana Marine Resort for my boys to chill because they love the water. I booked it the last minute just as I booked last minutes for Maldives. Maldives gave me clear instructions how to exit the airport, and their coordination was very thorough from check in to check out. I am quite disappointed and was humiliated all thru out the check in process. ONCE I booked with 訂房網站, and got confirmation, I instantaneously messaged the property in request for airport pick - up or best possible way to get to the resort. I got NO instructions from the hotel nor 訂房網站.com. They both left the 3 of using hanging for 2 hours at the airport! I called the numbers provided, no hotel answer 6 times. I got an email saying it's Malaysian Festival, and the King's birthday June 2...which has nothing to do with our arrival. Last min I reached out to 訂房網站.com are 11:45 am, I was told to get a GRAB and go to the ferry for 12:00pm boat departure to Gaya Island. With the traffic there was NO way I could make it to the noon departure. I wanted to cancel the reservation and book a regular hotel so my kids and I can settle. Its not cancelable...訂房網站 said they don't see any other boat departure, but I knew it was going to a pain in bottom to get my refund of $193 usd back! So I took a GRAB down to the ferry. I was told upon arrival I missed the 12 pm boat. The check in guy at the dock looked at my reservation (2 adults & a child for 1 night), which blatantly said on my reservation which I showed it to him with reservation number and pin.I was looked at with being deceitful, like I am lying in my bookings. I knew there was 160 myr ringgit I need to pay for my child. I told the guy and still I was humiliated. We waited til 4:30pm for the last boat to the island....it just ruined our plans and affected our hype to be on a bungalow island. It literally sucks to be looked at as lying on the reservations. They giy called 訂房網站.com and I can hear the Rep asking him to look at the detailed payments (which I showed him from mya apps). HORRIBLE 10 min at boat check - in and NO apologies here. I was charged on the spot 160 myr without any apologizes. Who would travel with 2 children and lie on a reservation when you know they will most likely to ask for passports and you need to boat out to an island? Once got in on the island, I spoke to Mr. STEVEN, manager. He offered to allow us late check out and allowed us to stay on the island until til 5pm to exit on a boat with his workers. I spoke to my boys and they were too exhausted at this point to take the offer. I hope the Resort will treat people with more dignity and respect, and send check-in instructions even if it's last min. The resort is able to take my credit card money that fast, but Mr. STEVEN, MANAGER said bc it's last minute, it's difficult. In our room, there was 2 free souvenirs tumbler. We opened one up from the outside was washed partially of the resort logo...inside it was left over tea....I called it in to the receptionist late night...very unsanitary. No check-Out instructions either. My boys and I hauled out backpacks and luggage out from our bungalow. I would never recommend to my family and friends.

沒什麼好説的。酒店相當棒，風景很好，提供的水上用具很齊全，除了潛水名額有點限制，其他的不需要擔心滿額。島上餐廳食物比較貴。